Refund policy

Return & Refund Policy

At Collagen UAE, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

1. Returns Eligibility
Due to the nature of health and beauty supplements, we only accept returns under the following conditions:

  • The item must be unused, unopened, and in its original packaging

  • The return request must be made within 3 days of delivery

  • The product must not be damaged or tampered with

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

  • Opened or used products

  • Damaged products caused by misuse

  • Items purchased during promotional or clearance sales

3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–7 business days.

4. Cash on Delivery Orders
For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit only.

5. Exchange Policy
We only replace items if they are defective or damaged upon delivery. If you need an exchange, please contact us within 24 hours of receiving your order with proof (photo/video).

6. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.

7. Contact Us
For any return or refund requests, please contact us:
📞 Phone / WhatsApp: +971 50 926 0685
📧 Email: support@collagenuae.com

Note: By placing an order, you agree to the terms of this Return & Refund Policy.