Shipping policy
Shipping Policy
At Collagen UAE, we provide fast and reliable delivery services within the United Arab Emirates (UAE) only.
1. Delivery Coverage
We currently deliver only within the UAE, including:
Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
🚫 We do not offer international shipping at this time.
2. Delivery Time
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Dubai: Same-day or next-day delivery
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Other Emirates: 1–2 business days
Delivery times may vary depending on location and order volume.
3. Shipping Fees
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Standard delivery charges may apply depending on your location
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Free delivery may be offered on selected promotions or orders
Shipping fees will be displayed at checkout or confirmed via WhatsApp.
4. Cash on Delivery (COD)
We offer Cash on Delivery (COD) across the UAE for your convenience. Please ensure the exact amount is available at the time of delivery.
5. Order Processing
Orders are processed within a few hours of confirmation. Orders placed late at night may be processed the next day.
6. Delivery Attempts
Our delivery partner will contact you before delivery. If you are unavailable, delivery may be rescheduled.
7. Incorrect Address or Contact Details
Please ensure your address and phone number are correct. We are not responsible for delays or failed deliveries due to incorrect information.
8. Contact Us
For delivery inquiries or updates, contact us:
📞 Phone / WhatsApp: +971 50 926 0685
📧 Email: support@collagenuae.com
By placing an order, you agree to this Shipping Policy.